Returns Policy

Clear guidelines for easy and hassle-free returns.

Eligibility for Returns

• Digital products (courses & e-books) are eligible only if they have not been accessed, downloaded, or viewed beyond 10% of the content.

• Digital products with downloadable resources are non-refundable once accessed.

• Technical access issues must be reported within 7 days of purchase.

• Physical products must be unused, undamaged, and returned in their original packaging.

Packaging Requirements

• All original items, including manuals, warranty cards, invoices, and accessories, must be included.

• Products must be returned in the original manufacturer’s packaging.

• Do not place tape or stickers directly on the manufacturer’s box.

Important Instructions

• Clearly mention your Order Number and Return Tracking Number on the return package.

• Contact Customer Support for assistance with the return process.

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Refund Policy

A transparent process to ensure a smooth refund experience.

Refund Eligibility

• Refunds are processed only after the product passes our quality check.

• Processing times may vary depending on the selected refund method.

Modes of Refund

• SmartLoop Wallet

• Debit / Credit Card

• Bank Transfer

• Easypaisa / JazzCash

Additional Notes

• Refunds for Cash on Delivery (COD) orders will be credited to the SmartLoop Wallet.

• Vouchers, if issued, will be emailed to the registered address and can be redeemed once.

• Ensure accurate and active IBAN details for bank transfers.

• If a refund is delayed, please contact your respective payment service provider.